The Dos And Don’ts Of Servant Leader Role For Scrum Masters

What is understood by the term “servant leader”?

Several experts have tried to define the role of a servant leader, as to what it should ideally include, and what scrum masters should do to be considered as good servant leaders. To summarize what the authors have to say about the role, individuals desiring to function as good servant leaders should be compassionate, exhibit humane characteristics, act as a facilitator, and be a mentor for individual team members. Rather than discussing in details about each characteristic, the role can be briefly understood by going through the Dos and Don’ts associated with the servant leader role.

What the scrum master should ideally do to become a good servant leader

• Protect the team and its members from distractions and diversions
• Facilitate the planning activities and sessions
• Encourage team members to participate in sprint reviews and retrospectives  
• Implement scrum methodology and coach scrum to team members
• Help the team to collaborate
• Publicly represent and protect the team’s position
• Anticipate issues and problems likely to occur during the sprint activity
• Discover ways and means to remove the impediments faced by the development team
• Ensure daily scrum meetings are properly conducted as per scrum principles and rules
• Support and encourage transparency while implementing the project
• Properly understand and present the team’s progress to the investors and stakeholders
• When necessary, arbitrate on behalf of the team members

What should be avoided or prevented

·      Provide instructions directly or indirectly to the development team
	The scrum master should act as a facilitator and help the team members to find solutions on their own through guidance, advice, and suggestions.
·      Manage the daily scrum meeting
	Rather than directing the team and providing development related solutions, the person should supervise scrum and ensure the team members follow it properly.
·      Estimate the work taken up by the team
	If the team is coming up with an estimate, the scrum master should not interfere by suggesting or advising as to what the estimate should ideally include. If required, the person can arbitrate on behalf of the team.
·      Remain uninvolved or be unconcerned about where the team is heading
	Always try to maintain a holistic attitude about how the project is proceeding, and how the project can be affected by the work carried out by the development team. One should be clear about the project goals and how the team is currently achieving them.

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How Can A Scrum Master Successfully Carry Out The Servant Leader Role While Implementing Scrum Framework?

What does the term servant leader actually mean?

Many scrum reference books and articles explicitly state and describe the role of the scrum master as a servant leader. While most of the definitions try to state the same meaning, they can often lead to confusion as to which definition is perfect and should be followed. The importance of a definition comes into the picture once its meaning is properly understood. So, rather than concentrating upon the definition, it would make more sense to understand what the concept really means. In a nutshell, the role of being a servant leader would actually refer to maintaining a positive and humane attitude towards the team members, being sensitive towards their difficulties and problems, and putting in efforts to act as a facilitator so that goals can be achieved in a collaborative manner, with each team member contributing towards the fulfillment of the project in a proactive way. It is important for a scrum master to possess certain characteristics to be a successful “servant leader”.

1. Listening

An individual who is a good listener can also make informed decisions and successfully solve problems. It is important for the scrum master to listen attentively, with an open mind. The person should try to pick up pointers during the daily scrum meetings as to what the team members are really trying to say, and what kinds of problems they are really facing. Some individuals are extroverts and find it easy to speak about their problems in a crowd, and demand solutions from others.  Introvert individuals may find this very difficult to do, and so it would be up to the scrum master to encourage such individuals to open up and be vocal about their problems. Moreover, the person should also try to encourage self-organization and self-learning amongst team members. If the team is facing impediments, it becomes necessary to engage with the issue in a proactive manner and start finding solutions, rather than wait for the team to approach the scrum master with the particular issue. To be a good servant leader, the scrum master should also be a good listener.

2. Awareness

While leading teams, it becomes imperative to develop a holistic view and look at things from a general point of view, rather than be concerned about the micro level issues when a particular issue or problem arises. It is important to look at problems from a higher level and get an overall picture of where the issue is actually heading to before arriving at a consensus with the team members. It is also required to look beyond the role and scope as a programmer or a developer and grasp the problem at its root level before striving to provide solutions. Scrum methodology advocates that the scrum master should not get directly involved with the development work and start directing the team members. At the same time, the servant leader role indicates that the scrum master should act more as a facilitator and help the team members to resolve their problems by providing guidance and advice, even on an individual basis if required. Therefore, it becomes necessary to strike a correct balance between the two aspects of the role.

3. Persuasion

Traditional project managers can be autocratic while delegating their authority. Scrum is in antithesis of autocracy – it supports teamwork and collaboration. The team works as a whole and delivers results. Moreover, the scrum guide indicates a specific role for the scrum master. He or she should primarily supervise, and ensure that scrum is properly implemented, and followed by the team members. Rather than issuing commands and orders, the servant leader role encourages persuasion – discuss and talk with the team members, and encourage them to do things rather than demand action and activities from them. 

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How Can A Scrum Master Be A Good Servant Leader?

What is understood by the servant leader role?

There are several interpretations of the servant leader role, and many experts have contributed their versions as to what the exact definition should include. However, to summarize all those definitions, the role can be best defined as a virtue, or a trait, which can put the priorities of others first, and maintain a humane attitude towards them. While a debate can extend indefinitely as to how the word “humane” should be understood, a person acting in the capacity of a scrum master might exhibit certain characteristics common to the role to be considered as an ideal servant leader.  

Listening

A good listener can grasp the finer points of a discussion and make informed decisions. It is very important to be sensitive to the team’s needs and the problems faced by them. The scrum master should listen carefully to what the team members have to say during the daily scrum meeting. He or she should make efforts to pick up clues and pointers pertaining to self-organization and try to encourage the team members to accept them. People have different types of natures, and while some are extroverts with an ability to express their views and opinions easily and loudly, many developers are of introvert types and may find it difficult to vocally express their ideas. The scrum master should be on the lookout as to what these types of individuals want to say, and help them to open up and express their views and opinions without any inhibitions. It is also equally important to detect any impediments faced by the team members, and advise them how to go about them.

Awareness

The awareness concerning a particular situation ought to be gained keeping in mind a holistic view to avail a better understanding regarding the ethics and moral values. It is very important for the scrum master to understand and look at situations from a much higher level than the rest of the team to gain a complete picture associated with a particular scenario. The person should ideally think above the role of a developer, and try to act more as a facilitator than anything else. It is important to remain detached with the team, yet remain close to it. 

The scrum master should maintain a proper balance between the two different parts of the same role. It becomes easy to implement scrum in a systematic manner if you remain detached, since it helps you to observe the workings as a third person. Scrum does not support active participation of the scrum master in leading the team directly by providing instructions to them. At the same time, the servant leader role supports compassion and closeness, which is only possible if you involve yourself on a personal basis with the team member. Therefore, it is important to be aware about both these antithetical requirements of the role, and carry it out by balancing both the aspects.   

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